Sanctuary Women’s Development Center Case Manager Assistant

JOB TITLE:  Sanctuary Women’s Development Center Case Manager Assistant
 
FLSA DUTIES STATUS: Non-Exempt               
 
REPORTS TO: Director of Sanctuary Women’s Development Center
 
JOB OBJECTIVE:  The Sanctuary Women’s Development Center (SWDC) Case Manager Assistant is responsible for the supervision, safety, and care of daily clients, including managing and monitoring day to day needs for care and implementing social/learning activities for adults and children. This position has primary responsibility for providing support to staff for case management services in the homeless day shelter to individuals and families who are seeking assistance including assessment, goal planning, advocacy, and coordinating services available within the community.
 
 
The essential job duties include but are not limited to:
·         Responsible for opening and closing the facility each day.  Unlocks, prepares hospitality supplies including coffee and snacks prior to opening of facility.
·         Provide administrative and clerical support for the Sanctuary programs.
·         Perform the intake function at the Women’s Development Center.
·         Provide clients with appropriate information regarding services and refer those who do not meet program criteria to other appropriate resources.
·         Maintain a daily log of information/referral calls.
·         Compile monthly statistics regarding information and referral calls; maintain service point software.
·         Maintain a clean and orderly reception area, including the adjoining playroom and conference area.
·         Assist staff with correspondence or phone calls as needed.
·         Ensure that mail is sent and check requests are submitted in a timely manner, as well as log in daily mail for clients.  
·         Input and update information for the database.
·         Assist staff in updating schedules in cases of illness or emergency.
·         Maintain supply, maintenance and donation requests
·         Transport clients to and from area shelter's
·         Other Duties as assigned by the Director of SWDC.
 
 
SUPERVISORY RESPONSIBILITIES:
This position may supervise volunteers.
 
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
·         High School Diploma or GED
·         At least three years’ secretarial experience, working knowledge of word processing programs and operations, understanding of the functioning of a social service agency. 
·         Experience working with a large homeless concentration and or case management
·         Fluency in Spanish and English preferred
 
Knowledge, skills and abilities:

• Strong verbal and written communication, listening, and presentation skills.
• Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization.
• Ability to work effectively with staff, volunteers, parishes, and community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational skills required to ensure that multiple tasks receive adequate and timely attention.
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.
• PC literate and proficient.

• Good proficiency in Microsoft Office applications.
• Good organizational and time management skills.
• Ability to drive - must have valid Oklahoma driver’s license
• Food safety training, civil rights training and CPR/SFA training.  (Training provided)

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Occasional lifting (up to 50 pounds of furniture, food, computer equipment or paper supplies).
• May be required to travel by car or plane to business events or other company locations.  Travel may require prolonged sitting or standing.

• Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

• Normal office environment, within center providing direct services to homeless.  
• May be subjected to fast-paced decision making, crisis situations.

 
NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
 
Nothing in this job description restricts management’s right to assign or reassign job duties as required.  This job description is not to be construed as a guaranteed contract of employment for a definite period of time. 

All candidates please provide cover letter with resume to Racheal Singley [email protected].